Shipping and Returns
We ship through registered courier companies for orders within India.
All domestic orders are delivered within the number of business days mentioned on the product page. Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
Shipping and treatment rates vary based on the product, its size and volume, the packaging used and the shipping terminus. You will get the final shipping and handling charges at the time of checkout, if applicable, after you make available the shipping address for your order.
SHIPPING OF PRODUCTS
All orders are administered from our own warehouse in Noida, India. Orders will be delivered to the shipping address mentioned at checkout.
NO SHOW ON DELIVERY
Our delivery associates will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order more rapidly.
MODES OF PAYMENT
For shipping to India, we accept all major debit & credit cards (including Master card, Visa & American Express) and also provide Net Banking options across major banks and also provide the option to pay using PayPal.
RETURN AND EXCHANGES
As all our pieces are made-to-order pieces, we are unable to process any returns, exchanges or refunds for any products purchased on or outside of opalinajewellery.com.
In the rare event of a piece being damaged in manufacturing or transit we would be happy to exchange it. Please email us (along with a clear image of the defective piece, original packaging and invoice) as soon as you receive your order at firstname.lastname@example.org and we would be happy to replace the same.
You shall return the defective product unused and in the same condition as you received it, in its original packaging, with the invoice for a refund. You are obligated to communicate any damaged goods to us within 7 days of delivery.
Our products may contain natural wood, resin and semi-precious stone etc which are natural products and may contain irregularities. This is a natural feature intrinsic to the look and feel, and will not be considered as a defect.
We cannot guarantee the accuracy of the colours of products displayed on our website and colors may slightly vary.